Resources

FAQs

Quick answers to the most common questions about products, warranties, and orders.

Contact The Fireplace

Mon – Friday  
9:00 AM – 5:00 PM EST 

Phone: 413-397-3463

Send Us an Email

Chat with Us Online

Schedule an Online call with us to ask questions about a product or installation.

Warm & Informed

Tips on home heating, product comparisons, decor, heating technology and trends.

Privacy & Terms

Privacy Policy
Terms & Conditions
Accessibility Statement

Shipping & Returns

Warranty terms, how to request a repair and what’s covered.

Shipping & Returns

For Professional Contractors

Information specific to a contractor’s needs